Privacy Policy

1. Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "awan88," "we," "us," or "our" — the gaming platform accessible at https://awan88.cam and any related services operated under the awan88 brand.
• "User," "you," or "your" — any individual who visits, registers with, or uses the awan88 platform.
• "Personal Data" — any information that relates to an identified or identifiable natural person, including but not limited to name, date of birth, email address, phone number, payment details, and IP address.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, transmission, and deletion.
• "Data Controller" — awan88, which determines the purposes and means of processing Personal Data.
• "Third Party" — any natural or legal person other than you and awan88, including our service providers, payment processors, and regulatory bodies.
• "Cookies" — small text files stored on your device by your web browser when you visit the awan88 platform.
• "KYC" — Know Your Customer, the identity verification process required to comply with anti-money laundering regulations.

2. Scope and Applicability

This Privacy Policy applies to all Personal Data collected, processed, and stored by awan88 in connection with your use of the awan88 platform, including but not limited to account registration, deposits and withdrawals, betting and gaming activity, customer support interactions, and marketing communications.

This Policy applies to all Users of the awan88 platform regardless of geographic location. However, it is primarily designed to reflect the data protection standards relevant to our primary user base in Indonesia. By creating an awan88 account or using our services, you acknowledge that you have read, understood, and agree to the data practices described in this Policy.

This Privacy Policy should be read alongside our Terms & Conditions, which govern the overall relationship between you and awan88. In the event of a conflict between those documents, this Privacy Policy prevails with respect to data protection matters.

3. Data We Collect

awan88 collects the following categories of Personal Data:

3.1 Identity and Contact Data

• Full legal name as it appears on your government-issued identification
• Date of birth (to verify you are at least 21 years of age)
• Residential address, including city, province, and postal code
• Email address
• Mobile phone number
• Government-issued ID details (KTP number, SIM number, or passport number)

3.2 Financial Data

• Bank account name, account number, and bank name (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI, or similar)
• E-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja account details)
• Transaction history including deposits, withdrawals, and bet records
• Source of funds information where required by anti-money laundering regulations

3.3 Technical and Usage Data

• IP address and geographic location derived from it
• Device type, operating system, and browser version
• Session duration, pages visited, and features used within the platform
• Cookies and similar tracking identifiers (see Section 10)
• Login timestamps and access logs

3.4 Communications Data

• Records of your correspondence with our customer support team, including live chat transcripts and email threads
• Responses to surveys, promotions, or feedback requests
• Your marketing communication preferences

3.5 Verification Documents

• Scanned copies or photographs of identity documents submitted during KYC verification
• Selfie photographs taken alongside identity documents
• Proof of address documents such as utility bills or bank statements

4. How We Collect Data

awan88 collects Personal Data through the following methods:

• Direct submission: Information you provide when creating an account, completing KYC verification, making deposits or withdrawals, or contacting customer support.
• Automated collection: Technical data gathered automatically when you visit and use our platform, including cookies, log files, and analytics tools.
• Third-party sources: Identity verification data obtained from our KYC service providers; fraud-screening information from anti-money laundering partners; and geolocation data derived from IP address databases.
• Payment processors: Transaction confirmation and status information shared by our payment processing partners including local Indonesian bank gateways and e-wallet providers.

5. Purposes of Processing

We process your Personal Data for the following specific purposes:

Purpose	Data Used
Account registration and management	Identity, contact, and login data
Identity verification (KYC / AML compliance)	Identity, verification documents, financial data
Processing deposits and withdrawals	Financial data, transaction history
Providing gaming and betting services	Account data, usage data, transaction data
Fraud prevention and security	Technical data, IP address, usage patterns
Customer support	Identity, contact, and communications data
Responsible gaming monitoring	Gaming activity, transaction history
Marketing and promotions (with consent)	Contact data, preferences, gaming activity
Platform analytics and improvement	Usage and technical data (anonymized where possible)
Legal and regulatory compliance	All categories as required by law

6. Legal Basis for Processing

awan88 processes Personal Data on the following legal grounds:

• Contractual necessity: Processing required to perform our obligations to you under the Terms & Conditions, including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable laws including anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and financial reporting obligations imposed by our licensing jurisdiction.
• Legitimate interests: Processing necessary for fraud prevention, security monitoring, platform improvement, and responsible gaming oversight, where those interests are not outweighed by your rights.
• Consent: Processing for marketing communications and non-essential cookies, which you may withdraw at any time.

7. Data Sharing and Disclosure

awan88 does not sell, rent, or trade your Personal Data. We may share data with the following categories of recipients only to the extent necessary for legitimate purposes:

7.1 Service Providers

We engage carefully vetted third-party service providers to support our operations, including payment processors (local Indonesian banks and e-wallet platforms), KYC verification agencies, IT hosting and cloud infrastructure providers, customer support platform providers, and fraud detection and security vendors. These providers process data solely on our instructions and are bound by data protection agreements.

7.2 Regulatory and Law Enforcement Authorities

We may disclose Personal Data to regulatory authorities, gaming licensing bodies, financial intelligence units, or law enforcement agencies where required by applicable law, court order, or regulatory obligation. We will notify you of any such disclosure where legally permitted to do so.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of awan88's business, your Personal Data may be transferred to the acquiring entity as part of that transaction. You will be notified in advance of any such transfer, and any acquiring entity will be required to honor the commitments made in this Privacy Policy.

7.4 Disclosure with Your Consent

In circumstances not covered above, we will seek your explicit consent before sharing your Personal Data with any third party.

8. Data Retention

awan88 retains Personal Data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulatory obligations. Our general retention periods are as follows:

• Account data: Retained for the duration of your account plus five years following account closure, to comply with AML and regulatory record-keeping requirements.
• KYC and verification documents: Retained for a minimum of five years following the date of verification, in accordance with international anti-money laundering standards.
• Transaction records: Retained for a minimum of five years following each transaction.
• Customer support communications: Retained for three years from the date of the interaction.
• Marketing data: Retained until you withdraw consent or request deletion, whichever is sooner.
• Technical and usage data: Retained for up to two years in identifiable form; anonymized aggregates may be retained indefinitely for analytics purposes.

When data is no longer required, it is securely deleted or anonymized using industry-standard methods to prevent unauthorized recovery.

9. Data Security

awan88 implements a comprehensive set of technical and organizational security measures to protect your Personal Data against unauthorized access, accidental loss, alteration, or disclosure. Our security framework includes:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and our servers.
• Encryption at rest for all sensitive data stored on our infrastructure, including financial records and identity documents.
• Access controls ensuring that only authorized personnel with a legitimate business need can access Personal Data, enforced through role-based permissions and multi-factor authentication.
• Regular penetration testing conducted by independent cybersecurity firms to identify and remediate vulnerabilities before they can be exploited.
• Intrusion detection systems that monitor our network perimeter and internal systems around the clock for anomalous activity.
• Secure development practices applied to all platform code, including code review, dependency scanning, and vulnerability patching procedures.
• Staff training ensuring all personnel who handle Personal Data understand their obligations and follow established data protection procedures.

Despite these measures, no system can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights or freedoms, awan88 will notify affected users without undue delay and will take all reasonable steps to contain and remediate the incident.

10. Cookies and Tracking

awan88 uses cookies and similar tracking technologies to operate and improve our platform. Cookies are small text files placed on your device by your web browser when you visit our site. We use the following categories of cookies:

10.1 Strictly Necessary Cookies

These cookies are essential for the platform to function and cannot be disabled. They include session authentication cookies that keep you logged in, security tokens that protect against cross-site request forgery, and load-balancing cookies that ensure stable performance. No consent is required for these cookies as they are technically necessary.

10.2 Functional Cookies

These cookies remember your preferences and settings, such as your preferred language and display options, to provide a more personalized experience. They are enabled by default but can be disabled through your browser settings, although doing so may affect platform functionality.

10.3 Analytics Cookies

With your consent, we use analytics cookies to understand how Users interact with our platform — which pages are visited most frequently, where users encounter difficulties, and how navigation flows perform. This data is aggregated and anonymized wherever possible and is used solely to improve the awan88 experience.

10.4 Marketing Cookies

With your explicit consent, we may place marketing cookies to deliver relevant promotional content based on your gaming preferences and activity history. You may withdraw consent for marketing cookies at any time by adjusting your browser settings or contacting our support team.

10.5 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can configure your browser to refuse all cookies, delete existing cookies, or alert you when a cookie is being set. Please note that disabling certain cookies may impair the functionality of the awan88 platform. For detailed guidance, refer to the help documentation for your specific browser.

11. Your Data Rights

Regardless of your location, awan88 recognizes and honors the following data rights for all Users:

• Right of Access: You may request a copy of the Personal Data we hold about you at any time. We will respond within 30 days of a verified request.
• Right to Rectification: If any Personal Data we hold is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update certain account details directly through your account settings.
• Right to Erasure: You may request deletion of your Personal Data where it is no longer necessary for the purposes collected, where you withdraw consent, or where processing is unlawful. This right is subject to our legal obligation to retain certain records for regulatory purposes.
• Right to Restriction: You may request that we temporarily suspend processing of your Personal Data while a dispute is being resolved or where you contest the accuracy of the data.
• Right to Data Portability: Where processing is based on your consent or contractual necessity, you may request that we provide your Personal Data in a structured, commonly used, machine-readable format.
• Right to Object: You may object at any time to processing of your Personal Data for direct marketing purposes. We will honor all such objections without requiring justification.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred prior to withdrawal.

To exercise any of these rights, please contact our data protection team at [email protected] with the subject line "Data Rights Request." We may need to verify your identity before processing your request. We will respond within 30 calendar days; complex requests may require up to 60 days, in which case we will notify you of the extension.

12. Children's Privacy

awan88 services are strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or retain Personal Data from individuals under 21 years of age. If we discover or are notified that we have inadvertently collected data from a person under the minimum age, we will promptly close the associated account, void all bets and transactions, return any deposited funds to the original payment source, and permanently delete all related Personal Data.

If you are a parent or guardian and believe that a minor in your care has created an awan88 account or submitted personal information to our platform, please contact us immediately at [email protected] so that we can take appropriate action. We take underage access extremely seriously and have implemented age verification procedures to prevent it.

13. International Data Transfers

awan88 primarily serves Indonesian players and stores the majority of user data on servers located within or in close proximity to our operating jurisdiction. However, some of our service providers — including cloud infrastructure providers, KYC verification agencies, and analytics platforms — may process data in jurisdictions outside Indonesia.

Where Personal Data is transferred internationally, awan88 takes all reasonable steps to ensure an adequate level of data protection is maintained. This includes entering into data processing agreements with service providers that require them to apply security and confidentiality standards consistent with this Privacy Policy. By using awan88, you acknowledge that your data may be processed in jurisdictions where data protection laws may differ from those in Indonesia.

14. Changes to This Policy

awan88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or platform features. When material changes are made, we will notify you by sending an email to your registered address or by posting a prominent notice on the awan88 platform at least 14 days before the updated Policy takes effect.

The "Last Updated" date displayed at the top of this page reflects when the most recent revision was made. We encourage you to review this Policy periodically. Your continued use of awan88 services after the effective date of any amendment constitutes your acceptance of the revised Policy.

If you do not agree with a material change to this Privacy Policy, you should discontinue use of the awan88 platform and contact customer support to close your account and arrange withdrawal of your remaining balance.

15. Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please reach out to the awan88 data protection team through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 directly on the awan88 platform
• Response Time: We aim to acknowledge all privacy-related inquiries within 24 hours (WIB) and provide a substantive response within 30 calendar days.

For formal data rights requests, please use the subject line "Data Rights Request" in your email and include your full registered name and account email address so that we can verify your identity efficiently. All communications will be treated with strict confidentiality.